Virgin Media Contact Number

Virgin Media Contact Number

Virgin Media is a leading telecommunications company that provides a range of services to customers in the UK. They offer broadband, TV, mobile, and home phone services, as well as business solutions to suit various needs. In this blog post, we’ll take a closer look at what Virgin Media has to offer and what sets them apart from other providers.

History and Background

Virgin Media was formed in 2006 when two companies, NTL and Telewest, merged with Virgin Mobile. This merger created one of the largest telecommunications companies in the UK, with over 10 million customers across the country. In 2013, Virgin Media was acquired by Liberty Global, a US-based media and telecommunications company, and since then, they have continued to expand and evolve their offerings.

RELATED: Vodafone Customer Care Number India 2023

Broadband

Virgin Media is well known for its broadband services, which offer some of the fastest speeds in the UK. They use a fiber-optic network to deliver their broadband services, which means that they can offer speeds of up to 1Gbps in some areas. This is significantly faster than the average broadband speed in the UK, which is around 70Mbps.

Virgin Media offers a range of broadband packages to suit different needs, including:

• M50: Offers speeds of up to 54Mbps and unlimited downloads
• M100: Offers speeds of up to 108Mbps and unlimited downloads
• M200: Offers speeds of up to 213Mbps and unlimited downloads
• M350: Offers speeds of up to 362Mbps and unlimited downloads
• M500: Offers speeds of up to 516Mbps and unlimited downloads

TV

Virgin Media also offers a range of TV packages, which include a mix of live TV channels, on-demand content, and streaming services. Their TV packages start with the Player bundle, which includes over 100 channels, and go up to the Ultimate Oomph bundle, which includes over 280 channels and access to streaming services like Netflix and Amazon Prime Video.

One of the standout features of Virgin Media’s TV offering is its Virgin TV 360 platform. This is a new TV platform that offers a range of features, including:

• Personalized recommendations based on your viewing history
• The ability to pause, rewind, and record live TV
• Seamless integration with streaming services like Netflix and Amazon Prime Video
• The ability to watch recorded shows on any TV in your home

Mobile

Virgin Media also offers mobile services, including SIM-only plans and phone contracts. They use the EE network to provide their mobile services, which means that customers can benefit from EE’s extensive network coverage across the UK.

Home Phone

Finally, Virgin Media offers home phone services, which include unlimited calls to UK landlines and mobiles. Customers can also add international calling options to their packages if needed.

Why Choose Virgin Media?

So why should you choose Virgin Media over other providers? Here are a few reasons:

• Fast broadband speeds: Virgin Media’s fiber-optic network allows them to offer some of the fastest broadband speeds in the UK.
• Wide range of packages: Whether you’re looking for broadband, TV, mobile, or home phone services, Virgin Media has a range of packages to suit different needs.
• Innovative TV platform: The new Virgin TV 360 platform offers a range of features and integration with streaming services.
• Reliable network: Virgin Media’s network is known for its reliability and fast speeds, which means that customers can enjoy a seamless experience across all their services.

Virgin Media Contact Number

If you are a Virgin Media customer and need to contact their customer service team, you can do so by calling their dedicated customer service number:

• Virgin Media Customer Service: 0345 454 1111

This number is available 7 days a week, from 8 am to 9 pm. Alternatively, you can also contact them through their website or social media channels, where you can find additional support and information.

How to make a complaint via phone

Virgin Media customers
Call them on 150 from your Virgin Media landline or Virgin Mobile.
Or 0345 454 1111* from any other phone.
Their team is available Monday until Friday, 8 am until 9 pm, and Saturday until Sunday, 8 am until 6 pm.

Virgin Mobile customers
Call them on 789 from your Virgin Media landline or Virgin Mobile.
Or 0345 600 0789* from any other phone.
Their team is available Monday until Friday, 8 am until 9 pm, and Saturday until Sunday, 8 am until 6 pm.

*Call costs may vary.

How to make a complaint via post

You can send your complaint by post to:

Virgin Media, Sunderland, SR43 4AA

Complaining by post isn’t as quick, but they promise to acknowledge your complaint within 48 hours of receipt and aim to resolve any issue within 28 days.

Conclusion

Overall, Virgin Media is a leading telecommunications provider in the UK, offering a range of services to suit different needs. From fast broadband speeds to innovative TV features, there are many reasons why customers choose Virgin Media over other providers. If you’re looking for a reliable and high-quality telecommunications provider, then Virgin Media is definitely worth considering.