Optus Contact Number Australia 2023

Optus is a telecommunications company based in Australia that provides a range of services, including mobile and fixed-line phones, broadband internet, and entertainment. In this blog post, we will discuss everything you need to know about Optus, including its services, policies, and customer support.

Services Offered by Optus

Optus provides a range of services to its customers, including:

Mobile Phone Services: This includes postpaid, prepaid, and SIM-only plans, as well as a range of mobile devices, such as smartphones and tablets.
Fixed-Line Phone Services: This includes home phone plans with unlimited calls within Australia and international calling packs.
Broadband Internet Services: This includes NBN plans, cable plans, and ADSL plans, as well as optional extras such as static IP addresses and Wi-Fi modems.
Entertainment Services: This includes Optus Sport, which provides live and on-demand coverage of sports events from around the world, as well as access to a range of streaming services, such as Netflix and Stan.

Policies and Regulations

Optus operates under various policies and regulations, including the Telecommunications Act 1997 and the Telecommunications Consumer Protections (TCP) Code. These laws set out the rules and procedures that Optus must follow in providing telecommunications services to its customers.

Customer Support

Optus provides a range of customer support services to assist customers with their telecommunications needs. This includes phone, online chat, and email support, as well as face-to-face services at Optus stores.

Customers can contact Optus via the following phone numbers:

Optus General Enquiries: 133 937 (available Monday to Friday from 8 am to 7 pm AEST, and Saturday and Sunday from 9 am to 5 pm AEST)
Optus Mobile Technical Support: 1300 300 937 (available 24/7)
Optus Broadband Technical Support: 1300 300 427 (available 24/7)
Optus Faults and Complaints: 133 937 (available 24/7)

Customers can also access a range of self-service options, including the ability to manage their accounts, pay bills, and troubleshoot issues online via the Optus website or the My Optus app.

Conclusion

Optus is a telecommunications company that offers a range of services to customers in Australia. Its services and policies are designed to meet the needs of customers, whether they require a mobile or fixed-line phones, broadband internet, or entertainment services. Customers can access a range of customer support services to assist with their telecommunications needs, including phone, online chat, and email support, as well as face-to-face services at Optus stores.