Centrelink Contact Number Australia 2023

Centrelink is a service delivery agency in Australia that provides government payments and services to eligible individuals and families. It is a part of the Australian Government’s Department of Human Services. Here’s everything you need to know about Centrelink, including its services, policies, and customer support.

Services Offered by Centrelink

Centrelink provides a range of payments and services to eligible individuals and families, including:

Income Support Payments: This includes Newstart Allowance, Youth Allowance, Parenting Payment, Age Pension, Disability Support Pension, and Carer Payment.
Family Assistance Payments: This includes Child Care Subsidy, Family Tax Benefit, Parental Leave Pay, and Dad and Partner Pay.
Job Services: This includes jobactive, Disability Employment Services, and Indigenous Employment Services.
Online Services: Centrelink offers a range of online services, including the ability to manage payments, update personal information, and lodge claims and forms.

Policies and Regulations

Centrelink operates under various policies and regulations, including the Social Security Act 1991 and the Family Assistance Act 1999. These laws set out the rules and procedures that Centrelink must follow in administering payments and services.

Customer Support

Centrelink provides a range of customer support services to assist individuals and families with their payments and services. This includes phone, online chat, and email support, as well as face-to-face services at Centrelink service centres and outreach locations.

Customers can contact Centrelink via the following phone numbers:

Centrelink General Enquiries: 13 28 50 (available Monday to Friday from 8 am to 5 pm local time)
Centrelink International Services: +61 3 6222 3455
Centrelink Employment Services: 13 62 68 (jobactive), 1300 362 070 (Disability Employment Services), 1800 007 400 (Indigenous Employment Services)

Customers can also access a range of self-service options, including the ability to manage payments and services online, via the Centrelink website or the myGov platform.

Conclusion

Centrelink plays a crucial role in providing government payments and services to eligible individuals and families in Australia. Its services and policies are designed to support those who need it most, including those who are unemployed, have a disability, or are caring for others. Customers can access a range of customer support services to assist with their payments and services needs, including phone, online chat, and email support, as well as face-to-face services at Centrelink service centres and outreach locations.